• New Promotion..Play Now
  • Play in HD
  • Play in HD

Frequently Asked Questions

1. Installation Instructions
2. Player Registration
3. Logging In
4. Financial Options
5. Game Downloads
6. Security and Privacy
7. Player Support
8. Legalities
9. Game Play
10. Deposit Options
11. Withdrawal Options
12. Credit Limits & Change in details
13. Transaction Reporting
14. Easy Banking


01. Installation Instructions:

1.1 Do I have to download the software in order to play?
1.2 How do I download the free games software?
1.3 How do I install the software once the download is complete?
1.4 Where do I find the downloaded file?
1.5 What is the installation file called?
1.6 What are the minimum and recommended system requirements?
1.7 What are the recommended System Requirements?
1.8 How do I start playing?

1.1 Do I have to download the software in order to play?
You can choose to download the software or order a CD for free. In either case, you only need to install the software once.



1.2 How do I download the free games software?
Click on any Download button to start the games software download.


1.3 How do I install the software once the download is complete?
After the download is complete you are ready to install the casino software file that is saved by default to your desktop. For example: Double click on the download_dl.exe file to begin the installation and follow all the prompts from the installation process. Once you have found the file, double-click to begin the installation.

BACK TO TOP

1.4 Where do I find the downloaded file?
The default location for saving the executable file is to your desktop. If you saved it elsewhere and cannot find it then simply click on "Start"/ "Find"/ "Find files or folders" and insert (for example) download_dl.exe in the "Named" field then click on "Find now". (Remember to search using the "Local hard drives" option).


1.5 What is the installation file called?
For WizBet Online Casino the instillation file is called download_dl.exe


1.6 What are the minimum and recommended system requirements?
IBM PC compatible Computer Pentium 500 Mhz or higher 512 MB RAM, SVGA display capable of 800x600 or above. Microsoft compatible mouse Standard Sound Blaster - compatible sound card (optional) 128MB Video Card - or better. The software works with Windows 2000 or later, including Windows XP and Windows Vista.


1.7 What are the recommended System Requirements?
IBM PC compatible Computer Pentium 1 GHz or higher. 1 GB RAM, SVGA display capable of 1024x768 or above. Microsoft compatible mouse. Standard Sound Blaster - compatible sound card (optional). 512MB Video Card - or better.Windows XP or Windows Vista recommended.

BACK TO TOP

1.8 How do I start playing?
Make sure you are logged on to the Internet. Double click on the casino icon on your desktop or Click the Start button in Windows Select "Programs", Select ,"WizBet Online Casino".

02. Player Registration:

2.1 How do I register at The WizBet Online Casino Online Casino?
2.2 What is the minimum amount I need to deposit to be able to play online?
2.3 Do I pay to play as a Guest?
2.4 For how long am I allowed to use Practice Play?
2.5 Can I open a Real Account by phone or e-mail?
2.6 Can I deposit more casino chips in Practice Play mode?
2.7 Can I deposit more casino chips in Guest mode?

2.1 How do I register at WizBet Online Casino Online Casino?
Connect to the Internet and start the casino software (ensure that all other applications are closed). When the casino's main screen becomes visible, click on the "Connect" button, then on the "Real Money" button.

Following the prompts, enter all the required information. You will be required to enter a valid e-mail address and password of your choice. Note that your password is case-sensitive.

Always keep your username (e-mail address) and password in a safe place. You will use them to access the casino each time you wish to play. You will be asked if you want the software to remember your password. Select "Yes" if you are the only person to have access to the software.

BACK TO TOP

2.2 What is the minimum amount I need to deposit to be able to play online?
In order to start playing online, you will need to deposit $20 worth of gaming credits.

2.3 How do I play as a Guest?
Simply click on "Connect" and then on "Practice Play" to play for FREE! You do not need to create an account to use Practice Play. Once you are comfortable with our software, you are welcome to register as a Real Player and deposit gaming credits.

BACK TO TOP

2.4 For how long am I allowed to use Practice Play?
You may use Practice Play for as long and as often as you choose.


2.5 Can I open a Real Account by phone or e-mail?
Yes, call customer Support TOLL FREE or e-mail the following details to our support center:

First and last name
Physical address
Telephone number (and area code)
E-mail address
Date of birth
Identity number
Note: you may NOT have more than one Real Account
E-mail: support@wizbet.com

BACK TO TOP

2.6 Can I deposit more casino chips in Practice Play mode?
Yes, simply click on the "Deposit" button and type in the amount of credits you wish to deposit.

03. Logging In:
3.1 How do I log into the casino?
3.2 What is my account number / password?
3.3 Will I be able to play off-line?
3.4 What if I try logging in and it does not connect?
3.5 Does the computer say that my "account has been locked out by the system"?

3.1 How do I log into the casino?
Connect to the Internet and run the casino software. On the main casino software screen, click on the "connect" button. When a dialog box appears, enter your account number and password (or register an account as appropriate).

BACK TO TOP

3.2 What is my account number / password?
Your account number and password are a pre-requisite for playing at the casino. Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact Support (support@wizbet.com) for assistance. Please remember to have your registration details handy.


3.3 Will I be able to play off-line?
No, casinos can only be played while you are connected to the Internet.


3.4 What if I try logging in and it does not connect?
This is due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the Internet and try again.

BACK TO TOP

3.5 Why does the computer say that my "account has been locked out by the system"?
After three faulty attempts to log into the casino, you will automatically be locked out. In this case all you need to do is contact us and we will enable you to try three more times. The account name and password are case-sensitive. Therefore it is important that they are written correctly. Should you experience any problems contact us via email: support@wizbet.com

04. Financial Options:

4.1 Are my transactions secure?
4.2 How do I deposit credits?
4.3 How do I get back or withdrawal my winnings or positive balance?
4.4 Can I return a previous withdrawal back to the game?
4.5 I have only played in Practice Play - how can I play for real money?
4.6 Can I deposit more Casino chips in Practice Play?
4.7 I have a Real Account, how can I use the Practice Play mode?
4.8 Do I need two Real Accounts when playing from work and from home?
4.9 What fraud prevention measures are in place?
4.10 If I am temporarily leaving the casino, can I keep my gaming credits in my account?
4.11 Can I play just for fun?

4.1 Are my transactions secure?
Yes, WizBet Online Casino uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card/debit card or banking details in any e-mail correspondence, you have the option to telephone your details through to Support on our toll-free line.

All commercial transactions at WizBet Online Casino are facilitated by Genesys Technology, the Internet's premier electronic cash merchant. Genesys Technology offers safe and secure e-cash, which WizBet Online Casino is proud to be able to accept as a means of purchasing gaming credits. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players, who play for fun.

BACK TO TOP

4.2 How do I deposit credits?
Currently, you can only deposit credits at WizBet Online Casino with a Visa Credit Card/Master Card Credit Cards and Debit Card.


4.2.1 Credit Card/debit card Deposits
WizBet Online Casino accepts VISA and MASTERCARD. If you feel uncomfortable giving your credit card details out over the Internet, you may either fax or submit this information telephonically via our toll-free lines.

Approved transactions are automatically credited to the Player's casino account to allow for uninterrupted playing. Genesys Technology enforces a weekly deposit limit of $20,000 on each customer with a maximum single deposit amount of $1,500. Players may not perform more than 10 transactions daily, nor register more than 5 credit cards/debit cards in their name. All credit cards/debit cards are refreshed bi-weekly on Tuesday (Midnight GMT) and Friday (Midnight GMT). VIP players can review their credit limits by clicking on the E-mail address below: cashier@wizbet.com

To deposit credits: Log into the casino as a Real Player. Click on "DEPOSIT". Select "Credit Card/debit card". Click on "Register New Credit Card/debit card". Once you have registered all of the appropriate information, you will be asked how much you wish to deposit. Follow the prompts thereafter. If you are experiencing problems making deposits, contact Support toll-free 24-hours a day, or e-mail us at the E-mail address provided: accounts@wizbet.com

4.3 How do I get back or withdrawal my winnings or positive balance?
4.3.1 Reversal of a Withdrawal Request
4.3.2 Withdrawal by Company Check
4.3.3 Withdrawal by Wire Transfer

4.3.1 Reversal of a Withdrawal Request
You may request a reversal of the withdrawal within 48-hours should you change your mind and wish to continue playing with those credits. P lease simply go back to the withdrawal software and follow the "withdrawal reversal" instructions.

BACK TO TOP

4.3.2 Withdrawal by Company Check
Players have the option to have a check posted to them or to have it couriered to the address they supplied the casino with when registering. There is a $30 fee for courier and a $15.70 for a ordinary mail check. Fees are deducted from the withdrawal amount.

Delivery times:
Courier - 2 to 3 business days
Ordinary Mail - 10 to 14 business days

BACK TO TOP

4.3.3 Withdrawal by Wire Transfer
Players will have to provide the following information:
- the withdrawal amount
- the Player's bank account number
- the Player's full name as it appears as a signatory to the account
- the routing number of their bank
- the bank name and full street address
- the Player MUST be a signatory to the account in order to utilize this methodv

There is a $20 charge for a wire transfer.

Please note: Processing takes 3 to 5 business days

BACK TO TOP

4.4 Can I return a previous withdrawal back to the game?
Every player can reverse a withdrawal back to the game as long as it's made within 48 -hours from the original withdrawal request. Please note that you are only able to reverse withdrawal amounts that correspond to your withdrawal requests. If you have made a withdrawal that you would like to reverse, go to "Banking" and click on "Reverse Withdrawal".


4.5 I have only played in Practice Play - how can I play for real money?
When logging into the casino, simply click on "Real Money" instead of "Practice Play". Follow the prompts and register your Real Account.

BACK TO TOP

4.6 Can I deposit more Casino chips in Practice Play?
Yes, all you need to do is to click on the "Deposit" button under "Banking" and type in the amount of credits you wish to deposit. Whilst in Practice Play mode, you may deposit as many chips as you like.


4.7 I have a Real Account, how can I use the Practice Play mode?
Simply click on "Practice Play" when logging on. Your real account will not be affected in any way whatsoever.


4.8 Do I need two Real Accounts when playing from work and from home?
No, when you have registered a Real Account, you will be able to use this Account Name and Password on any Computer which has the desired casino's software installed.

BACK TO TOP

4.9 What fraud prevention measures are in place?
Genesys Technology plays an active role in fraud detection and prevention. They aim to ensure the integrity of customer accounts as well as payments made to customers. Genesys Technology employs a variety of appropriate security and fraud controls to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards/debit cards, a signed deposit history of their transactions and /or other appropriate documentation particularly when attempting to withdrawal credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.


4.10 If I am temporarily leaving the casino, can I keep my gaming credits in my account?
Yes, it is not necessary for you to withdrawal your winnings at the end of each playing session, your account can be left with a positive balance. It will be automatically saved by our server. These credits will be available for you to use the next time you log into WizBet Online Casino.

BACK TO TOP

4.11 Can I play just for fun?
Of course! Simply start your casino software and click on Practice Play. You will get a chance to play most of the games online and see what the casino is all about. But, obviously, you can't withdrawal any 'winnings' or play Progressive Jackpot games.

5. Game Downloads:

5.1 How many games does WizBet Online Casino have?
5.2 Can I play while downloading other games?
5.3 Can I choose which game I want to download first?
5.4 Why is a game grayed out?
5.5 What do I do if a game I play has "upgrade available" written on it and is grayed out?
5.6 What if I get an error while downloading further games?
5.7 Why does it take so long to download new games?

5.1 How many games does WizBet Online Casino have?
WizBet Online Casino continually enhances its games menu. New and exciting games are added regularly. Currently, our casino offers over 120 of the very latest and best online casino games. These games feature cutting edge design and never before seen functionality.

BACK TO TOP

5.2 Can I play while downloading other games?
You may commence playing once you have completed the registration process even though all the games have not been downloaded. The games that have not been loaded will continue to stream in while you are playing other games.


5.3 Can I choose which game I want to download first?
The games that have not been downloaded will appear with a gray icon. Click on the icon that you wish to play and that game will be downloaded before other games. The remaining games will continue to be downloaded as you play on the casino.

BACK TO TOP

5.4 Why is a game grayed out?
The casino software highlights games that you have not yet downloaded by graying them out. These games may be added to your collection at any time by clicking on the games that you wish to play first.


5.5 What do I do if a game I play has "upgrade available" written on it and is grayed out?
You need to download the latest updated version of this game, which is now available. Follow the instructions in Installation to download the new version.


5.6 What if I get an error while downloading further games?
If you encounter any errors while downloading further games, call Support toll-free or email us support@wizbet.com. We're on call 24-hours a day, seven days a week.

BACK TO TOP

5.7 Why does it take so long to download new games?
The number of games you have selected, your Internet connection, and conditions of your Internet Service Provider's (ISP) network all affect your download time.

06. Security and Privacy:

6.1 Is my credit card/debit card number safe in your hands?
6.2 How safe is it to give my credit card/debit card details over the Internet?
6.3 Are my account number and password safe?

6.1 Is my credit card/debit card number safe in your hands?
WizBet Online Casino operates using 128-bit SSL encryption. This is the minimum required by the banks for the credit card/debit card to be processed.

BACK TO TOP

6.2 How safe is it to give my credit card/debit card details over the Internet?
Genesys Technology uses state-of-the-art encryption technologies, which ensure that your personal and card information is protected at all times.


6.3 Are my account number and password safe?
Yes, the casino software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

07. Player Support:

7.1 What do I do if I need technical assistance?
7.2 Who do I contact for account queries?

BACK TO TOP

7.1 What do I do if I need technical assistance?
WizBet Online Casino provides 24-hour e-mail (support@wizbet.com) and a toll-free Support center to all casino players. We also have Live Help available 24/7 where you can chat directly with our friendly support team.


7.2 Who do I contact for account queries?
E-mail us at accounts@wizbet.com or visit our "Contacts" page for a list of TOLL FREE support numbers.

08. Legalities:

8.1 Is the WizBet Online Casino legal?
8.2 Am I old enough to legally play at The WizBet Online Casino?
8.3 Can I register a credit card/debit card at The WizBet Online Casino that is not in my name?

8.1 Is The WizBet Online Casino Online Casino legal?
Yes, WizBet Online Casino is owned by Genesys Technology has a Curacao, Netherlands Antilles casino license.

BACK TO TOP

8.2 Am I old enough to legally play at The WizBet Online Casino?
Casino play is available US citizens older than 18 years of age, with the exception of certain States i.e. Nevada where the legal age is 21. Minors may not under any circumstances play at our casino. The onus is on the player to determine the legal age for gambling in the State where he/she lives.


8.3 Can I register a credit card/debit card at WizBet Online Casino that is not in my name?
Our e-commerce partner, does not allow players to register credit cards/debit cards of which they are not signatories. If another person would like to play at our casinos via your PC, we recommend they open their own Real Account.

09. Game Play

9.1 How fair are the games at WizBet Online Casino?
9.2 What happens if I lose my connection to the gaming server?
9.3 Why do the slot wheels just keep spinning and not stop?
9.4 Why does the Roulette ball just keep spinning and not stop?
9.5 Why do the cards not flip over during a hand?

9.1 How fair are the games at WizBet Online Casino?
Our software is developed in strict accordance with gaming regulations. Meeting and even exceeding the most stringent land-based and online payout percentage requirements.

PlayBack is a feature available to all players, and allows you to see full game history and the outcome of all games.

BACK TO TOP

9.2 What happens if I lose my connection to the gaming server?
If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the loss occurred.


9.3 Why do the slot wheels just keep spinning and not stop?
Our software is developed in strict accordance with gaming regulations. Meeting and even exceeding the most stringent land-based and online payout percentage requirements.

PlayBack is a feature available to all players, and allows you to see full game history and the outcome of all games.

BACK TO TOP

9.4 Why does the Roulette ball just keep spinning and not stop?
This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the Roulette ball just keeps spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.


9.5 Why do the cards not flip over during a hand?
This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.

10 Credit Cards/Debit Cards
10.1 Credit Card/Debit Card - WizBet Online Casino accepts VISA and MASTERCARD/Debit Card.

11. Withdrawal Options:
11.1 Wire
11.2 Check Payment

BACK TO TOP

12. DEPOSIT LIMITS: (VERY IMPORTANT)

Please make sure that you notify our cashiers should you require your limits to be increased. The default settings at Wizbet Casino allows:

  • A maximum weekly deposit limit of $20,000 per player.
  • A maximum single deposit amount of $1,500.
  • A maximum of 10 transactions daily.
  • A maximum of 5 credit cards registered on their WizBet Online Casino Account.

You may request an increase in any of the levels above - please send an email to our cashiers: cashier@wizbet.com

For any communication regarding Banking @ WizBet Online Casino, please send an e-mail to our cashiers ( cashier@wizbet.com). Alternatively, you may call us on the appropriate toll-free number (from your country). Please find a full list of contact details on our "Contacts" page.

13. Transaction Reporting:

13.1 Cash Check
13.2 Play Check

13.1 Cash Check
Each time that you transact @ WizBet Online Casino, a statement confirming your transaction will be e-mailed to you from support@wizbet.com

Review your transactions within the casino software, by viewing your statements in the Cashier section. Simply click the Cashier logo in the casino menu, and then click the Statement button on the left.

Should you wish to store your ON-LINE statements, follow the three EASY steps below:

  • Copy the statement
  • Open a text file
  • Paste the statement into the text file

BACK TO TOP

13.2 Play Back
PlayBack is the result of revolutionary new technology allowing you to view your complete gaming transaction history at WizBet Online Casino. For the first time, you can see exactly what cards were dealt in Blackjack, where the ball landed in Roulette and how the reels lined up on your favorite slot machine for every round of play at WizBet Online Casino.

You can access your records by simply clicking the PlayBack logo below, and entering your unique account number and password.

Follow the easy steps to call up your gaming history as required. Never before has gaming been so safe - not even in a land-based casino! Take your online gaming to new levels by playing at our PlayBack-enabled casino. Click on the link provided to access your transaction history.


BACK TO TOP

14. Easy Banking:

14.1 General Tips
14.2 Withdrawals: TIPS TO MAKE SURE YOU GET PAID QUICKLY
14.3 Credit Cards

14.1 General TIPS:
1.Always enter accurate and consistent details for any registration. Double-check that you have entered the correct credit card/debit card number, expiry date (month/year), and address (as per your credit card statement). DOUBLE-CHECK that your WizBet Online Casino registration details (name and e-mail address) are IDenTICAL to your billing details.

2.An optional field is the CVV2 code. Some banks insist on this being entered before authorizing a transaction. It is recommended that you always type in your 3-digit CVV2 code - this can be found at the back of your credit card, just below the magstrip.

3.Check that you have sufficient funds available in your credit card before attempting to make a deposit at WizBet Online Casino.

4.Check that you are within your WizBet Online Casino account deposit limits. If required you can request an increase - please send an E-mail to our cashiers.

The default settings at WizBet Online Casino allows:

  • A maximum weekly deposit limit of $20,000 on each registered card.
  • A maximum single deposit amount of $1,500.
  • A maximum of 10 transactions daily.
  • A maximum of 5 credit cards in their account.
  • You may request an increase in any of the levels above - please send an E-mail to our cashiers. cashier@wizbet.com

BACK TO TOP

14.2 Withdrawals: TIPS TO MAKE SURE YOU GET PAID QUICKLY
It is important to remember that WizBet Online Casino wants you to receive your funds as quickly as possible.
Follow the TIPS below and MINIMIZE your delays. If for some reason, you are not able to follow one/some of these TIPS, we recommend that you E-mail our cashiers: cashier@wizbet.com

1.When you receive bonuses, play more than the absolute minimum required.
2.Use credit cards/debit cards that are registered under your name and don't share credit cards/debit cards with another player.
3.Limit yourself to one withdrawal per month.
4.Before making a payment, WizBet Online Casino may require some information or documentation from you.

Please make sure that you understand what is required, and send the information all at once instead of separately. Be prepared to produce:

  • Photo ID
  • Utility Bill

BACK TO TOP

tml>